Global-Locally Self-Attentive Encoder for Dialogue State Tracking

Victor Zhong, Caiming Xiong, Richard Socher

Dialogue state tracking, which estimates user goals and requests given the dialogue context, is an essential part of task-oriented dialogue systems. In this paper, we propose the Global-Locally Self-Attentive Dialogue State Tracker (GLAD), which learns representations of the user utterance and previous system actions with global-local modules. Our model uses global modules to shares parameters between estimators for different types (called slots) of dialogue states, and uses local modules to learn slot-specific features. We show that this significantly improves tracking of rare states. GLAD obtains 88.3% joint goal accuracy and 96.4% request accuracy on the WoZ state tracking task, outperforming prior work by 3.9% and 4.8%. On the DSTC2 task, our model obtains 74.7% joint goal accuracy and 97.3% request accuracy, outperforming prior work by 1.3% and 0.8%